FAQ

How much does it cost?
Please contact me for a quote, as my fees vary depending on a number of factors. The primary factor is square footage to be scanned.

Can you scan outdoor areas?
It’s not impossible, but it is not easy, either. Direct sunlight can interfere with the camera’s sensors, so outdoor areas are best attempted at dawn or dusk.

Can I download the 3D Showcase?
Yes! There is an app for iOS that allows you to download Matterport Spaces and then view them offline. This is nice when you need to present a Matterport Space to a client, because you don’t have to rely on an internet connection to be able to show the content.

What special preparations should I do prior to a scanning session?
Unlike traditional 2D photography, it is not possible to “Photoshop” the digital files after the scanning, so it is important that the property be in perfect shape prior to scanning. In general, have your property in the same it would be in for an open house. The camera will see everywhere that would be visible to someone walking through the home.

Do I still need to hire a 2D photographer as well?
Probably, but not necessarily. We can capture still photos from the 3D Showcase, but they are generally not as high quality photos as you would get from a pro photographer with a good still camera. We can show you some examples of still captures from the 3D Showcase and you can make up your own mind.

How long does it take?
We usually try to schedule 1.5 hours of scanning time for every 1000 sq feet of property to be scanned. It will usually take less than that, but issues do frequently arrive that take extra time. After the scan is complete and uploaded, it usually takes less than 24 hours to produce the 3D Showcase.

What about floor plans?
We can make floor plans from the top view of the Dollhouse using software like Floorplanner.com. Ask if you’d like to see some examples of floor plans we’ve made for other clients.

Which browsers are compatible with Matterport 3D Showcase?
The Matterport 3D Showcase uses WebGL, the modern standard for 3D content on the web. On desktop computers, WebGL is supported by the latest version of Chrome, Firefox, Safari, and Internet Explorer. On mobile devices, WebGL is supported by Safari for iOS 8 and Chrome for Android. To confirm that your browser supports WebGL, visit this test page.

Can I make a video tour for less tech-savvy viewers?
Yes, there are several options to capture a a walk-through of the 3D Showcase as a video. See an example on my home page. This is also a way to create a downloadable demo or record of the scan.